Always FREE Shipping! Please Allow Approximately 3 Weeks For Delivery


Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number so it is important that you provide your email address at checkout. You may also track your order here.

Q: How long does shipping take?

A: For domestic orders in the United States, it will normally take 7 to 21 business days. For International orders, please allow up to 30 days. In some rare cases, packages might arrive after 30 days due to unavoidable factors; such as cancelled flights due to bad weather, delayed logistics and customs clearings.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us. Most importantly, we offer FREE Shipping Worldwide!

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Also we are hosted on Shopify, the biggest and most reliable e-commerce platform on the planet.

We process payments using Paypal, the biggest and most secure payment gateways on the planet. They give you (and us) security against fraud.

Q: How do I order on your website?

A: Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible.

Q: Does Platinum Babies Store provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damage to the product, contact us immediately. We do all we can to ensure the best shopping experience. You can simply contact us and we'll get it addressed.

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our return policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at and we will get back to you as soon as possible.

 Q: I ordered multiple items, but only received one. Where's my order?

A: We have a large assortment of products not stocked in house. When you order multiple items at a time, they may be shipped separately so they arrive faster. 

Need further help? Please email to and we will be more than happy to assist you.

Platinum Babies Support Team